Exotel Customer Communication Platform vs. PubNub

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Our platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Our recent license for end-to-end VoIP telephony services reinforces our position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions.

PubNub is a real-time platform for developers who build in-app chat and live features. The Chat SDK includes typing indicators, presence, message history, read receipts, reactions, and threads. PubNub supports unlimited subscribers per channel. PubNub assigns each message a server-side timetoken. Messages on a channel form one ordered sequence. End-to-end delivery latency is sub-100ms. DAZN uses PubNub to power chat and Watch Party experiences for 10 million users. PubNub charges by Monthly Active Users or transactions, depending on the plan.