Evly vs. Tidio
A side-by-side comparison based on G2 review data.
| Metric | Evly | Tidio |
|---|---|---|
| Overall rating | 4.9 | 4.6 |
| Review count | 22 | 1,999 |
| Ease of use | 9.7 | 9.4 |
| Ease of setup | 9.5 | 9.3 |
| Quality of support | 9.6 | 9.3 |
| Meets requirements | 9.4 | 9.2 |
| NPS | 90.909091 | 75.958549 |
| Small Business | 81.8% | 90.1% |
| Mid-Market | 18.2% | 8.9% |
| Enterprise | 0.0% | 1.1% |
| Total page views | 368 | 5,412 |
| Total LLM citations | 153 | 48,179 |
Evly
Evly is an AI customer support platform from Everhelp for mid-size digital businesses in SaaS, eCommerce, hospitality, fintech, gaming and logistics. Evly is the AI layer of Everhelp’s Result-as-a-Service ecosystem, which combines human talent, AI and process optimization to deliver measurable support outcomes. Unlike generic chatbots, Evly works inside your helpdesk, CRM and billing systems, so it resolves tickets instead of just replying to them.
- Ease of Use
- Automation
- Customer Satisfaction
- Tracking
- Connectivity
- Easy Integrations
Tidio
Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard.
- Ease of Use
- Helpful
- Chatbots
- Easy Setup
- Features
- Chat Features