Evly vs. Gorgias

Evly is an AI customer support platform from Everhelp for mid-size digital businesses in SaaS, eCommerce, hospitality, fintech, gaming and logistics. Evly is the AI layer of Everhelp’s Result-as-a-Service ecosystem, which combines human talent, AI and process optimization to deliver measurable support outcomes. Unlike generic chatbots, Evly works inside your helpdesk, CRM and billing systems, so it resolves tickets instead of just replying to them.

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey. Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations. Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.