G2 Vendor Directory

Enghouse Contact Center vs. CloudTalk

A side-by-side comparison based on G2 review data.

MetricEnghouse Contact Center

by Enghouse Systems

CloudTalk

by CloudTalk

Overall rating4.34.4
Review count951,943
Ease of use8.89.2
Ease of setup8.29.0
Quality of support8.88.9
Meets requirements9.08.9
NPS58.51063856.984713
Small Business16.8%64.9%
Mid-Market60.0%31.3%
Enterprise23.2%3.9%
Total page views2734,588
Total LLM citations60325,986

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.

Pros

  • Hubspot Integration
  • Artificial Intelligence
  • Accuracy
  • CRM Integration
  • Easy Integrations
  • Features

CloudTalk

CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.

Pros

  • Ease of Use
  • Reliability
  • Intuitive
  • Helpful
  • Calling Features
  • Call Quality