Enghouse Contact Center vs. Centrical
A side-by-side comparison based on G2 review data.
| Metric | Enghouse Contact Center | Centrical |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 95 | 128 |
| Ease of use | 8.8 | 9.2 |
| Ease of setup | 8.2 | 8.9 |
| Quality of support | 8.8 | 9.6 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 58.510638 | 78.04878 |
| Small Business | 16.8% | 4.7% |
| Mid-Market | 60.0% | 46.1% |
| Enterprise | 23.2% | 49.2% |
| Total page views | 273 | 413 |
| Total LLM citations | 603 | 1,715 |
Enghouse Contact Center
Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.
- Hubspot Integration
- Artificial Intelligence
- Accuracy
- CRM Integration
- Easy Integrations
- Features
Centrical
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes.
- Helpful
- Gamification
- Fun
- Employee Engagement
- Motivation
- Ease of Use