eGain Analytics Hub vs. Fullstory
A side-by-side comparison based on G2 review data.
| Metric | eGain Analytics Hub | Fullstory |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 10 | 1,052 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.6 | 8.6 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 9.0 | 8.9 |
| NPS | 20 | 70.667957 |
| Small Business | 70.0% | 37.8% |
| Mid-Market | 10.0% | 43.9% |
| Enterprise | 20.0% | 18.3% |
| Total page views | 33 | 3,734 |
| Total LLM citations | 16 | 23,312 |
eGain Analytics Hub
eGain Analytics Hub makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
Fullstory
Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates.
- Ease of Use
- Insights
- Customer Support
- Helpful
- Data Analytics
- Session Replay