G2 Vendor Directory

eGain Analytics Hub vs. Exatom

A side-by-side comparison based on G2 review data.

MetriceGain Analytics Hub

by eGain

Exatom

by Exatom

Overall rating4.04.7
Review count1046
Ease of use9.38.9
Ease of setup8.69.0
Quality of support9.09.8
Meets requirements9.09.3
NPS2079.545455
Small Business70.0%31.1%
Mid-Market10.0%48.9%
Enterprise20.0%20.0%
Total page views33241
Total LLM citations16123

eGain Analytics Hub

eGain Analytics Hub makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.

Pros

    Exatom

    Unlock the Hidden Conversion Potential of Your Online Forms and Check-Out. And increase form completion by +20%. An immediate contribution to your Marketing ROI. FORM ANALYTICS | REAL-TIME MONITORING | SMART TOOLTIPS | ABANDONMENT RECOVERY | CONSULTANCY Exatom helps you turn more visitors into leads and sales. By revealing exactly why users abandon your web forms and check-outs—and what to do about it. Most marketers focus all their effort on getting traffic to forms. But they overlook the moment that matters most: the form itself. That’s where most conversions are lost.

    Pros

    • Helpful
    • Insights
    • Ease of Use
    • Analytics
    • Conversion Optimization
    • Customer Support