G2 Vendor Directory

eesel AI vs. Zendesk for Customer Service

A side-by-side comparison based on G2 review data.

Metriceesel AI

by eesel

Zendesk for Customer Service

by Zendesk

Overall rating4.64.3
Review count207,115
Ease of use9.58.8
Ease of setup9.68.3
Quality of support8.58.6
Meets requirements8.88.8
NPS7554.983684
Small Business100.0%40.6%
Mid-Market0.0%45.6%
Enterprise0.0%13.8%
Total page views44714,799
Total LLM citations2,32471,100

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk.

Pros

  • Ease of Use
  • Integrations
  • Intuitive
  • Easy Setup
  • Customer Support
  • Free Services

Zendesk for Customer Service

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email.

Pros

  • Ease of Use
  • Features
  • Customer Support
  • Helpful
  • Ticket Management
  • Efficiency