G2 Vendor Directory

eesel AI vs. Smartsupp

A side-by-side comparison based on G2 review data.

Metriceesel AI

by eesel

Smartsupp

by Smartsupp

Overall rating4.64.7
Review count201,081
Ease of use9.59.3
Ease of setup9.69.3
Quality of support8.59.0
Meets requirements8.89.1
NPS7578.942014
Small Business100.0%96.2%
Mid-Market0.0%3.2%
Enterprise0.0%0.7%
Total page views4475,101
Total LLM citations2,3244,923

eesel AI

An agent, copilot, or chat bot that can be integrated into many platforms to provide easy and instant answers to any questions. Trusted by over 2000 companies big and small. With a 1-click set up, train eesel on your help center, Google Docs, Confluence, Notion, Sharepoint, and any other app. Let eesel automatically jump in and answer questions in your Slack or Microsoft Teams. No more awkward DMs or clunky doc search. Automatically draft responses for your support team - or even fully take care of Tier 1 tickets. It seamlessly integrates with Intercom, Zendesk or any other help desk.

Pros

  • Ease of Use
  • Integrations
  • Intuitive
  • Easy Setup
  • Customer Support
  • Free Services

Smartsupp

Smartsupp helps businesses grow online sales with advanced AI Shopping Assistants, live chat, multichannel solution and automated workflows. We offer everything you need to grow your online sales: an easy-to-use platform powered with AI, chatbots with various skills and templates, live chat... and much much more you can use to engage your visitors at the right time and convert them into loyal customers in no time. Smartsupp is one of the leading and most trusted chat and chatbot solutions in the world, currently helping over 100,000 webshops and websites.

Pros

  • Ease of Use
  • Easy Setup
  • Helpful
  • Features
  • Intuitive
  • Simple