G2 Vendor Directory

EasyVista Service Manager vs. Vivantio

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Vivantio

by Vivantio

Overall rating4.04.3
Review count102295
Ease of use7.68.8
Ease of setup7.88.4
Quality of support8.19.2
Meets requirements8.48.9
NPS27.83505251.70068
Small Business8.8%14.6%
Mid-Market30.4%57.3%
Enterprise60.8%28.1%
Total page views319506
Total LLM citations1,644484

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Vivantio

Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.

Pros

  • Ease of Use
  • Efficiency
  • Customization
  • Customizability
  • Features
  • Customer Support