EasyVista Service Manager vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | Vivantio |
|---|---|---|
| Overall rating | 4.0 | 4.3 |
| Review count | 102 | 295 |
| Ease of use | 7.6 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.1 | 9.2 |
| Meets requirements | 8.4 | 8.9 |
| NPS | 27.835052 | 51.70068 |
| Small Business | 8.8% | 14.6% |
| Mid-Market | 30.4% | 57.3% |
| Enterprise | 60.8% | 28.1% |
| Total page views | 319 | 506 |
| Total LLM citations | 1,644 | 484 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support