G2 Vendor Directory

EasyVista Service Manager vs. TOPdesk

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

TOPdesk

by TOPdesk

Overall rating4.04.1
Review count10230
Ease of use7.68.3
Ease of setup7.87.7
Quality of support8.19.0
Meets requirements8.48.8
NPS27.83505242.857143
Small Business8.8%20.0%
Mid-Market30.4%43.3%
Enterprise60.8%36.7%
Total page views319251
Total LLM citations1,6441,529

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

TOPdesk

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.

Pros

  • Features
  • Asset Management
  • Automation
  • Reporting
  • Ease of Use
  • Intuitive