G2 Vendor Directory

EasyVista Service Manager vs. ServiceNow IT Service Management

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

ServiceNow IT Service Management

by ServiceNow

Overall rating4.04.5
Review count1022,010
Ease of use7.68.8
Ease of setup7.88.4
Quality of support8.18.8
Meets requirements8.49.1
NPS27.83505265.143464
Small Business8.8%6.0%
Mid-Market30.4%21.9%
Enterprise60.8%72.1%
Total page views3198,309
Total LLM citations1,64429,556

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

ServiceNow IT Service Management

ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.

Pros

  • Ease of Use
  • Incident Management
  • Efficiency
  • Features
  • Automation
  • Integrations