EasyVista Service Manager vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.0 | 4.5 |
| Review count | 102 | 2,010 |
| Ease of use | 7.6 | 8.8 |
| Ease of setup | 7.8 | 8.4 |
| Quality of support | 8.1 | 8.8 |
| Meets requirements | 8.4 | 9.1 |
| NPS | 27.835052 | 65.143464 |
| Small Business | 8.8% | 6.0% |
| Mid-Market | 30.4% | 21.9% |
| Enterprise | 60.8% | 72.1% |
| Total page views | 319 | 8,309 |
| Total LLM citations | 1,644 | 29,556 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations