EasyVista Service Manager vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | Serval |
|---|---|---|
| Overall rating | 4.0 | 4.9 |
| Review count | 102 | 14 |
| Ease of use | 7.6 | 9.5 |
| Ease of setup | 7.8 | 9.5 |
| Quality of support | 8.1 | 9.6 |
| Meets requirements | 8.4 | 9.5 |
| NPS | 27.835052 | 100 |
| Small Business | 8.8% | 21.4% |
| Mid-Market | 30.4% | 64.3% |
| Enterprise | 60.8% | 14.3% |
| Total page views | 319 | 318 |
| Total LLM citations | 1,644 | 637 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.