EasyVista Service Manager vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | EasyVista Service Manager | Freshservice |
|---|---|---|
| Overall rating | 4.0 | 4.6 |
| Review count | 102 | 1,366 |
| Ease of use | 7.6 | 9.3 |
| Ease of setup | 7.8 | 9.0 |
| Quality of support | 8.1 | 9.1 |
| Meets requirements | 8.4 | 9.0 |
| NPS | 27.835052 | 75.644917 |
| Small Business | 8.8% | 18.0% |
| Mid-Market | 30.4% | 60.9% |
| Enterprise | 60.8% | 21.1% |
| Total page views | 319 | 3,143 |
| Total LLM citations | 1,644 | 28,238 |
EasyVista Service Manager
EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.
- Integrations
- Flexibility
- Implementation Ease
- Ease of Use
- Customizability
- Customer Support
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface