G2 Vendor Directory

EasyVista Service Manager vs. Automation Anywhere Agentic Process Automation

A side-by-side comparison based on G2 review data.

MetricEasyVista Service Manager

by EasyVista

Automation Anywhere Agentic Process Automation

by Automation Anywhere

Overall rating4.04.5
Review count1025,720
Ease of use7.69.0
Ease of setup7.88.6
Quality of support8.18.9
Meets requirements8.49.0
NPS27.83505267.819404
Small Business8.8%20.5%
Mid-Market30.4%22.7%
Enterprise60.8%56.8%
Total page views3194,352
Total LLM citations1,64411,264

EasyVista Service Manager

EasyVista Service Manager is a proven ITSM solution with the sophistication to support the most complex ITIL requirements but with the simplicity, agility, and mobility required to make ITSM easy to use and easy to deliver. Reduce ITSM costs by up to 50% with codeless configuration, smart automation, and out-of-the-box ITIL processes. Get the enterprise features you need to run IT like a business, including multilingual support, IT Asset and Financial Management, and advanced reporting analytics.

Pros

  • Integrations
  • Flexibility
  • Implementation Ease
  • Ease of Use
  • Customizability
  • Customer Support

Automation Anywhere Agentic Process Automation

Automation Anywhere Agentic Process Automation (APA) is an enterprise platform that orchestrates AI agents, RPA bots, APIs, documents, and human expertise as a single governed system of work. APA transforms what is possible with automation — orchestrating every instrument of work across every system, with execution grounded in process expertise, and end-to-end process governance across every agent, every step, and every decision. It turns individual capabilities into compounded business transformation.

Pros

  • Ease of Use
  • Automation
  • Efficiency
  • User Interface
  • Automation Ease
  • Bot Creation