Dynamics 365 Sales vs. Scratchpad
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Sales | Scratchpad |
|---|---|---|
| Overall rating | 3.8 | 4.8 |
| Review count | 1,624 | 1,493 |
| Ease of use | 7.8 | 9.6 |
| Ease of setup | 7.6 | 9.5 |
| Quality of support | 7.9 | 9.7 |
| Meets requirements | 8.3 | 9.3 |
| NPS | 12.354949 | 91.032609 |
| Small Business | 30.6% | 21.2% |
| Mid-Market | 39.9% | 57.9% |
| Enterprise | 29.5% | 20.9% |
| Total page views | 1,670 | 535 |
| Total LLM citations | 39,093 | 2,284 |
Dynamics 365 Sales
Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.
- Ease of Use
- Integrations
- Lead Management
- Helpful
- Customization
- Automation
Scratchpad
Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The
- Ease of Use
- Helpful
- Salesforce Integration
- Time-saving
- Daily Use
- CRM Integration