G2 Vendor Directory

Dynamics 365 Sales vs. Pipedrive

A side-by-side comparison based on G2 review data.

MetricDynamics 365 Sales

by Microsoft

Pipedrive

by Pipedrive

Overall rating3.84.3
Review count1,6245,102
Ease of use7.88.9
Ease of setup7.68.8
Quality of support7.98.6
Meets requirements8.38.7
NPS12.35494951.602896
Small Business30.6%74.9%
Mid-Market39.9%21.7%
Enterprise29.5%3.3%
Total page views1,6708,715
Total LLM citations39,093106,081

Dynamics 365 Sales

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

Pros

  • Ease of Use
  • Integrations
  • Lead Management
  • Helpful
  • Customization
  • Automation

Pipedrive

What is Pipedrive? Pipedrive is a sales CRM for small and medium-sized businesses, built around how salespeople actually work. It brings pipelines, customer context, sales automation, reporting, and AI into one easy-to-use system, without the cost or complexity of an enterprise platform. Reps see what needs attention, prepare for conversations, and follow through. Managers get a shared view of what’s moving, what’s stuck, and where to help. Pipedrive is built by salespeople and used by more than 100,000 companies worldwide.

Pros

  • Ease of Use
  • Intuitive
  • Simple
  • Helpful
  • Integrations
  • Lead Management