Dynamics 365 Customer Voice vs. Birdeye
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Voice | Birdeye |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 17 | 4,288 |
| Ease of use | 9.0 | 9.4 |
| Ease of setup | 9.1 | 9.2 |
| Quality of support | 8.9 | 9.5 |
| Meets requirements | 8.9 | 9.4 |
| NPS | 76.470588 | 84.183919 |
| Small Business | 35.3% | 46.5% |
| Mid-Market | 35.3% | 34.1% |
| Enterprise | 29.4% | 19.4% |
| Total page views | 71 | 19,539 |
| Total LLM citations | 193 | 127,824 |
Dynamics 365 Customer Voice
Dynamics 365 Customer Voice is an enterprise feedback management solution that enables organizations to create, distribute, and analyze surveys to gather real-time customer insights. Seamlessly integrating with Dynamics 365 applications, it allows businesses to capture feedback across multiple channels, enhancing customer engagement and satisfaction. Key Features and Functionality: - Survey Creation and Distribution: Design customized surveys using ready-made templates or create unique ones tailored to specific needs.
- Intuitive
- Ease of Use
Birdeye
Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
- Ease of Use
- Helpful
- Review Management
- Customer Support
- Features
- Reviews