Dynamics 365 Customer Service Insights vs. Talkdesk
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Talkdesk |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 12 | 2,606 |
| Ease of use | 7.0 | 9.2 |
| Ease of setup | 1.4 | 9.0 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.8 | 9.1 |
| NPS | 50 | 64.518695 |
| Small Business | 41.7% | 20.0% |
| Mid-Market | 41.7% | 60.1% |
| Enterprise | 16.7% | 19.9% |
| Total page views | 38 | 4,672 |
| Total LLM citations | 30 | 25,552 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Talkdesk
Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved.
- Ease of Use
- Efficiency
- Features
- Call Management
- Helpful
- Customer Support