Dynamics 365 Customer Service Insights vs. Stonly
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Stonly |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 12 | 132 |
| Ease of use | 7.0 | 9.1 |
| Ease of setup | 1.4 | 8.9 |
| Quality of support | 8.7 | 9.4 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 50 | 87.78626 |
| Small Business | 41.7% | 58.8% |
| Mid-Market | 41.7% | 34.4% |
| Enterprise | 16.7% | 6.9% |
| Total page views | 38 | 431 |
| Total LLM citations | 30 | 2,811 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Stonly
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way.
- Ease of Use
- Helpful
- Features
- Intuitive
- Easy Implementation
- Customer Support