Dynamics 365 Customer Service Insights vs. Starmind
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Starmind |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 12 | 14 |
| Ease of use | 7.0 | 9.4 |
| Ease of setup | 1.4 | 8.6 |
| Quality of support | 8.7 | 9.4 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 50 | 92.857143 |
| Small Business | 41.7% | 0.0% |
| Mid-Market | 41.7% | 7.1% |
| Enterprise | 16.7% | 92.9% |
| Total page views | 38 | 36 |
| Total LLM citations | 30 | 118 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Starmind
Starmind is the smartest, fastest and most intuitive way to connect employees to the expert knowledge they need. Its human-centric patented AI learns who knows what on any given topic and identifies the best colleague to help solve a problem, regardless of their title, department or location. Some of the world`s largest organizations are currently using Starmind to boost productivity, break down silos, retain knowledge, and help new joiners get up to speed.