Dynamics 365 Customer Service Insights vs. ScreenSteps
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | ScreenSteps |
|---|---|---|
| Overall rating | 4.1 | 4.7 |
| Review count | 12 | 54 |
| Ease of use | 7.0 | 9.3 |
| Ease of setup | 1.4 | 9.4 |
| Quality of support | 8.7 | 9.7 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 50 | 81.132075 |
| Small Business | 41.7% | 45.1% |
| Mid-Market | 41.7% | 49.0% |
| Enterprise | 16.7% | 5.9% |
| Total page views | 38 | 110 |
| Total LLM citations | 30 | 257 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
ScreenSteps
ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation.
- Setup Ease
- Helpful
- Easy Setup
- Efficiency
- Ease of Use
- Navigation Ease