Dynamics 365 Customer Service Insights vs. Idiomatic
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Idiomatic |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 12 | 12 |
| Ease of use | 7.0 | 8.8 |
| Ease of setup | 1.4 | 0.0 |
| Quality of support | 8.7 | 9.5 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 50 | 75 |
| Small Business | 41.7% | 8.3% |
| Mid-Market | 41.7% | 25.0% |
| Enterprise | 16.7% | 66.7% |
| Total page views | 38 | 36 |
| Total LLM citations | 30 | 65 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Idiomatic
Idiomatic provides instant Voice of Customer within minutes. With our new self-serve version, you can 1- Upload Any Feedback Data Set: Easily upload/connect your customer feedback data from help desk, surveys, app reviews, product reviews, social media, and forum/communities. See the magic happen instantly, live. 2- Get a Custom Taxonomy: Idiomatic instantly generates a set of labels custom to your dataset, providing you with a taxonomy in real-time you can use for classification. 3- Get Instant Results: Get your set of labels, and all of your data categorized by those labels in minutes.