Dynamics 365 Customer Service Insights vs. Chaport
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | Chaport |
|---|---|---|
| Overall rating | 4.1 | 4.8 |
| Review count | 12 | 23 |
| Ease of use | 7.0 | 9.6 |
| Ease of setup | 1.4 | 9.0 |
| Quality of support | 8.7 | 9.3 |
| Meets requirements | 8.8 | 9.4 |
| NPS | 50 | 86.363636 |
| Small Business | 41.7% | 86.4% |
| Mid-Market | 41.7% | 13.6% |
| Enterprise | 16.7% | 0.0% |
| Total page views | 38 | 75 |
| Total LLM citations | 30 | 184 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
Chaport
Chaport is an all-in-one messaging platform that provides a multi-channel live chat, chatbots, a knowledge base, and more. It helps businesses grow and thrive by providing them an easy way to engage with website visitors, get more qualified leads, boost sales, and improve customer service. Today Chaport is used by more than 30,000 teams all over the world. Why Chaport? Chaport offers you a set of powerful features to help you convert website visitors into loyal customers. Yet, it remains user-friendly and makes communication with customers as easy and enjoyable as chatting with friends.