Dynamics 365 Customer Service Insights vs. C2Perform
A side-by-side comparison based on G2 review data.
| Metric | Dynamics 365 Customer Service Insights | C2Perform |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 12 | 19 |
| Ease of use | 7.0 | 8.7 |
| Ease of setup | 1.4 | 8.3 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 50 | 57.894737 |
| Small Business | 41.7% | 5.6% |
| Mid-Market | 41.7% | 55.6% |
| Enterprise | 16.7% | 38.9% |
| Total page views | 38 | 65 |
| Total LLM citations | 30 | 64 |
Dynamics 365 Customer Service Insights
Make better decisions and proactively improve customer satisfaction with AI-driven insights.
C2Perform
C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communications Tools and more work seamlessly and use business rules to ensure that things don't fall through the cracks. Some of the biggest brands in the world rely on C²Perform to drive their operational cadence and keep employees connected.