G2 Vendor Directory

Dust vs. Zapier

A side-by-side comparison based on G2 review data.

MetricDust

by Dust

Zapier

by Zapier

Overall rating4.64.5
Review count872,088
Ease of use9.48.8
Ease of setup9.18.8
Quality of support8.98.6
Meets requirements9.09.1
NPS82.75862169.394673
Small Business34.1%71.3%
Mid-Market61.2%24.2%
Enterprise4.7%4.5%
Total page views9258,346
Total LLM citations10,781102,803

Dust

Dust is the multiplayer AI platform for human-agent collaboration. People and agents work as co-contributors with shared context, knowledge, and tools, so that work doesn't just get done, it gets rewired. Dust gives teams shared workspaces, an intelligent context layer that synthesizes company knowledge across tools, and the flexibility to switch between models from OpenAI, Anthropic, Google, and Mistral. Trusted by 3,000+ organizations.

Pros

  • Chatbot Development
  • User Interface
  • Flexibility
  • Customization
  • Ease of Use

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away.

Pros

  • Ease of Use
  • Automation
  • Integrations
  • Easy Integrations
  • Integration Capabilities
  • Time-saving