Donna vs. Wati
A side-by-side comparison based on G2 review data.
| Metric | Donna | Wati |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 31 | 517 |
| Ease of use | 9.8 | 9.3 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 9.2 | 8.7 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 79.310345 | 74.44668 |
| Small Business | 35.5% | 76.9% |
| Mid-Market | 32.3% | 21.3% |
| Enterprise | 32.3% | 1.8% |
| Total page views | 312 | 5,236 |
| Total LLM citations | 1,115 | 46,486 |
Donna
Donna is the only proactive AI assistant for field sales teams. She captures every sales interaction - both in person and online - without extra effort. Smarter, faster, and always available: On your way to meetings, Donna will give you a personalized brief. Afterward, instead of juggling follow-ups and CRM updates she manages your sales operations: drafting follow-up mails, creating opportunities, preparing quotes and gives guidance and advice.
- Time-saving
- Ease of Use
- Customer Support
- Helpful
- CRM Integration
- Features
Wati
Wati is an agentic customer engagement platform that transforms conversations into revenue across marketing, sales, and support. By uniting AI agents and human teams across WhatsApp, Instagram, RCS, voice, and web chat, Wati unlocks growth via meaningful interactions while the Wati AI Copilot supercharges your team's productivity. Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
- Ease of Use
- Automation
- Customer Support
- Easy Setup
- Features
- Integrations