G2 Vendor Directory

Discern vs. Backstory

A side-by-side comparison based on G2 review data.

MetricDiscern

by Discern AI, Inc.

Backstory

by Backstory

Overall rating4.84.5
Review count22630
Ease of use9.49.0
Ease of setup9.28.6
Quality of support9.99.2
Meets requirements9.58.9
NPS95.23809567.710049
Small Business13.6%10.7%
Mid-Market86.4%35.0%
Enterprise0.0%54.4%
Total page views1531,018
Total LLM citations4062,775

Discern

Successful businesses are founded on exceptional execution, which is driven by a deep understanding of key performance indicators (KPIs) and data insights. Achieving data clarity is challenging when sales, marketing, customer, billing, and financial data are siloed across disconnected systems and spreadsheets. Enter Discern. We automate the heavy lifting of business performance analytics, such as pipeline tracking, ARR, NRR analytics, and marketing attribution, turning what used to be days of manual reconciliation or years of BI builds into automated, real-time insights.

Pros

  • Ease of Use
  • Customer Support
  • Implementation Ease
  • Insights
  • Automation
  • Analytics

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization