Dialpad Support vs. PolyAI
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | PolyAI |
|---|---|---|
| Overall rating | 4.4 | 5.0 |
| Review count | 712 | 12 |
| Ease of use | 9.1 | 10.0 |
| Ease of setup | 9.1 | 10.0 |
| Quality of support | 8.9 | 10.0 |
| Meets requirements | 9.0 | 10.0 |
| NPS | 57.748538 | 100 |
| Small Business | 39.2% | 25.0% |
| Mid-Market | 54.8% | 25.0% |
| Enterprise | 6.0% | 50.0% |
| Total page views | 771 | 822 |
| Total LLM citations | 5,112 | 8,873 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
PolyAI
PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Proven on more than a billion conversations and powered by our proprietary model Dialog-RSN-1, our agents are built for complexity, open at every layer, and sovereign by design. We serve hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.
- Artificial Intelligence
- Automation
- Chatbot Development
- Customer Engagement
- Chatbots
- Ease of Use