Dialpad Support vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Support | Loris |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 712 | 11 |
| Ease of use | 9.1 | 9.5 |
| Ease of setup | 9.1 | 9.5 |
| Quality of support | 8.9 | 10.0 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 57.748538 | 90.909091 |
| Small Business | 39.2% | 9.1% |
| Mid-Market | 54.8% | 72.7% |
| Enterprise | 6.0% | 18.2% |
| Total page views | 771 | 78 |
| Total LLM citations | 5,112 | 193 |
Dialpad Support
Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management.
- Helpful
- Ease of Use
- Customer Support
- Features
- Response Time
- Call Recording
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.