Dialpad Connect vs. iPlum
A side-by-side comparison based on G2 review data.
| Metric | Dialpad Connect | iPlum |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 4,216 | 201 |
| Ease of use | 9.2 | 8.8 |
| Ease of setup | 9.1 | 8.2 |
| Quality of support | 8.7 | 8.6 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 58.479388 | 51.741294 |
| Small Business | 57.6% | 96.9% |
| Mid-Market | 32.8% | 1.6% |
| Enterprise | 9.6% | 1.6% |
| Total page views | 3,520 | 1,553 |
| Total LLM citations | 20,955 | 5,741 |
Dialpad Connect
Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items
- Ease of Use
- Call Management
- Helpful
- Call Recording
- Features
- Voice Transcription
iPlum
Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage.
- Ease of Use
- HIPAA Compliance
- Privacy
- Easy Setup
- Text Messaging
- Features