G2 Vendor Directory

Dialpad Connect vs. iPlum

A side-by-side comparison based on G2 review data.

MetricDialpad Connect

by Dialpad

iPlum

by iplum

Overall rating4.44.3
Review count4,216201
Ease of use9.28.8
Ease of setup9.18.2
Quality of support8.78.6
Meets requirements9.19.3
NPS58.47938851.741294
Small Business57.6%96.9%
Mid-Market32.8%1.6%
Enterprise9.6%1.6%
Total page views3,5201,553
Total LLM citations20,9555,741

Dialpad Connect

Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items

Pros

  • Ease of Use
  • Call Management
  • Helpful
  • Call Recording
  • Features
  • Voice Transcription

iPlum

Trusted by over 50,000 businesses, iPlum is a secure communication platform built for professionals who need to stay compliant, mobile, and in control of their client interactions. With features like HIPAA-compliant texting, calling, voicemail, and admin controls— it gives healthcare providers, therapists, legal professionals, and financial teams the tools you need to communicate with confidence. With iPlum, you get more than a second phone line. All calls and messages are encrypted end-to-end, with built-in voicemail transcription, call recording, and secure data storage.

Pros

  • Ease of Use
  • HIPAA Compliance
  • Privacy
  • Easy Setup
  • Text Messaging
  • Features