Device42, A Freshworks Company vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Device42, A Freshworks Company | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 52 | 1,366 |
| Ease of use | 9.0 | 9.3 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 9.6 | 9.1 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 79.166667 | 75.644917 |
| Small Business | 17.6% | 18.0% |
| Mid-Market | 37.3% | 60.9% |
| Enterprise | 45.1% | 21.1% |
| Total page views | 325 | 3,143 |
| Total LLM citations | 3,077 | 28,238 |
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors.
- Asset Management
- Ease of Use
- Tracking
- Productivity Improvement
- Solutions
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface