Desk360 vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Desk360 | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 55 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 8.9 | 9.0 |
| NPS | 74 | 75.644917 |
| Small Business | 79.6% | 18.0% |
| Mid-Market | 20.4% | 60.9% |
| Enterprise | 0.0% | 21.1% |
| Total page views | 63 | 3,143 |
| Total LLM citations | 31 | 28,238 |
Desk360
Desk360 is an omnichannel customer support platform, enabling businesses of all sizes to have a 360-degree view of their customers and utilize a next-gen inbox for their mobile apps and websites. It lets you to communicate with your customers on any channel (email, live chat, social media, WhatsApp, and even a message box inside their mobile apps), while unifying all messages on a single screen for your customer representatives. With Desk360, you can create an inbox for your users to get in touch with you on their own terms.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface