G2 Vendor Directory

Delighted vs. Sogolytics

A side-by-side comparison based on G2 review data.

MetricDelighted

by Qualtrics

Sogolytics

by Sogolytics

Overall rating4.74.6
Review count6088
Ease of use9.68.8
Ease of setup9.58.6
Quality of support9.49.5
Meets requirements9.19.3
NPS83.05084775.862069
Small Business40.0%50.6%
Mid-Market58.3%26.4%
Enterprise1.7%23.0%
Total page views413415
Total LLM citations2,1312,100

Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.

Pros

    Sogolytics

    Sogolytics is an experience management platform designed to help organizations enhance customer experience, boost employee engagement, and generate actionable insights through its robust survey software. This comprehensive solution caters to businesses of all sizes, providing tools that streamline the process of gathering feedback and analyzing data to drive informed decision-making. The platform is particularly beneficial for organizations looking to understand their customers and employees better.

    Pros

    • Customer Support
    • Ease of Use
    • Helpful
    • Feedback
    • Feedback Management
    • Flexibility