Delighted vs. Swell
A side-by-side comparison based on G2 review data.
| Metric | Delighted | Swell |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 60 | 372 |
| Ease of use | 9.6 | 9.2 |
| Ease of setup | 9.5 | 9.0 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 83.050847 | 70.087977 |
| Small Business | 40.0% | 87.4% |
| Mid-Market | 58.3% | 12.1% |
| Enterprise | 1.7% | 0.5% |
| Total page views | 413 | 598 |
| Total LLM citations | 2,131 | 1,314 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Swell
Swell automatically gathers private and public feedback from patients and employees. With better feedback, practices can boost their online reputations, enhance the patient experience, and improve employee satisfaction.