Delighted vs. Medallia Agile Research
A side-by-side comparison based on G2 review data.
| Metric | Delighted | Medallia Agile Research |
|---|---|---|
| Overall rating | 4.7 | 4.3 |
| Review count | 60 | 65 |
| Ease of use | 9.6 | 9.1 |
| Ease of setup | 9.5 | 8.6 |
| Quality of support | 9.4 | 9.1 |
| Meets requirements | 9.1 | 8.6 |
| NPS | 83.050847 | 57.8125 |
| Small Business | 40.0% | 38.5% |
| Mid-Market | 58.3% | 43.1% |
| Enterprise | 1.7% | 18.5% |
| Total page views | 413 | 105 |
| Total LLM citations | 2,131 | 189 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Medallia Agile Research
Promoter is the most comprehensive customer intelligence & engagement platform built to drive growth and customer retention. We combine constant actionable feedback using a best-practice NPS approach alongside internal customer data from hundreds of sources to provide unparalleled customer insights.