Delighted vs. LaunchNotes
A side-by-side comparison based on G2 review data.
| Metric | Delighted | LaunchNotes |
|---|---|---|
| Overall rating | 4.7 | 4.9 |
| Review count | 60 | 33 |
| Ease of use | 9.6 | 9.9 |
| Ease of setup | 9.5 | 9.7 |
| Quality of support | 9.4 | 9.8 |
| Meets requirements | 9.1 | 9.7 |
| NPS | 83.050847 | 93.75 |
| Small Business | 40.0% | 59.4% |
| Mid-Market | 58.3% | 37.5% |
| Enterprise | 1.7% | 3.1% |
| Total page views | 413 | 110 |
| Total LLM citations | 2,131 | 654 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
LaunchNotes
Trusted by leading organizations like Square, CoreLogic, LangChain, and SpotOn, LaunchNotes helps companies streamline how they communicate product changes—internally and externally. Built for CPOs, CTOs, and product-led teams, LaunchNotes centralizes release notes, product roadmaps, customer feedback, and feature announcements into a single, scalable platform. Whether you're supporting multiple product lines or aligning Sales, Support, and Marketing, LaunchNotes ensures every update reaches the right audience—at the right time, through the right channels.