Delighted vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | Delighted | Customer Experience Solutions |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 60 | 33 |
| Ease of use | 9.6 | 9.5 |
| Ease of setup | 9.5 | 9.7 |
| Quality of support | 9.4 | 9.3 |
| Meets requirements | 9.1 | 9.5 |
| NPS | 83.050847 | 78.125 |
| Small Business | 40.0% | 24.2% |
| Mid-Market | 58.3% | 39.4% |
| Enterprise | 1.7% | 36.4% |
| Total page views | 413 | 101 |
| Total LLM citations | 2,131 | 24 |
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).