Syncly vs. Retently
A side-by-side comparison based on G2 review data.
| Metric | Syncly | Retently |
|---|---|---|
| Overall rating | 4.9 | 4.7 |
| Review count | 15 | 31 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 9.2 | 9.9 |
| Quality of support | 10.0 | 9.3 |
| Meets requirements | 9.5 | 8.9 |
| NPS | 93.333333 | 83.870968 |
| Small Business | 53.3% | 44.8% |
| Mid-Market | 46.7% | 55.2% |
| Enterprise | 0.0% | 0.0% |
| Total page views | 130 | 111 |
| Total LLM citations | 170 | 261 |
Syncly
Syncly is a customer feedback analytics and social listening platform that helps product, CX, support, and marketing teams centralize and analyze customer feedback from support tickets, product reviews, and social media to improve customer experience and inform decisions. Syncly consolidates feedback from multiple touchpoints into a single workspace so teams can understand what customers are experiencing across the full journey, rather than reviewing each channel in isolation.
- Customer Insights
- Insights Generation
- Easy Integrations
- Customer Support
- Ease of Use
- Customizability
Retently
Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates.
- User Interface
- Automation
- Effective
- Helpful
- Customer Support
- Time-saving