G2 Vendor Directory

Datto RMM vs. SuperOps

A side-by-side comparison based on G2 review data.

MetricDatto RMM

by Kaseya

SuperOps

by SuperOps Inc

Overall rating4.54.4
Review count807207
Ease of use9.09.0
Ease of setup8.98.9
Quality of support8.79.2
Meets requirements9.18.8
NPS69.98754761.650485
Small Business64.1%85.0%
Mid-Market32.3%13.6%
Enterprise3.6%1.5%
Total page views1,4931,166
Total LLM citations11,9399,715

Datto RMM

Datto RMM is a secure, cloud-based platform for IT Managed Service Providers (MSPs) to remotely monitor, manage and support endpoints across their customer base. It provides a multi-tenant view, automated monitoring, alerts, patch management, endpoint remote control, and insightful reporting. Built with a security-first design, Datto RMM enables robust endpoint & data security via features such as native ransomware detection, mandatory 2FA, agent encryption, and more. With 24x7 support and 99.99% uptime, MSPs can rely on Datto RMM to deliver the best experience to their customers.

Pros

  • Ease of Use
  • Automation
  • Features
  • Integrations
  • Remote Access
  • Remote Support

SuperOps

SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead.

Pros

  • Ease of Use
  • Customer Support
  • Features
  • User Interface
  • Intuitive
  • Comprehensive Features