G2 Vendor Directory

CTM vs. 800.com

A side-by-side comparison based on G2 review data.

MetricCTM

by CTM

800.com

by 800.com

Overall rating4.54.7
Review count7611,079
Ease of use8.89.5
Ease of setup8.69.4
Quality of support9.29.4
Meets requirements9.29.5
NPS70.70151380.223881
Small Business66.4%86.1%
Mid-Market30.1%12.9%
Enterprise3.5%1.0%
Total page views3,9663,754
Total LLM citations4,0074,529

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Call Tracking
  • Features
  • Integrations

800.com

Smarter call tracking, now with AI Agents that answer when you can't. Never miss a call again. 800.com helps small businesses and agencies grow smarter with 800 AI Agents: intelligent agents that answer, handle, and qualify every inbound call, 24/7. No missed calls, no lost leads, no after-hours voicemail black hole. 800 AI Agents work hand-in-hand with 800 Intelligence and Enhanced Caller ID to unlock even more the moment a call comes in — call summaries, call scoring, recommended next steps, and data enrichment that gives you the caller's name, email, and address instantly.

Pros

  • Ease of Use
  • Easy Setup
  • Customer Support
  • Number Management
  • Positive Experience
  • Reliability