G2 Vendor Directory

CSG Xponent vs. Crexendo

A side-by-side comparison based on G2 review data.

MetricCSG Xponent

by CSG

Crexendo

by Crexendo Business Solutions

Overall rating4.64.9
Review count14361
Ease of use9.49.7
Ease of setup8.49.6
Quality of support9.59.8
Meets requirements9.49.8
NPS78.57142993.277311
Small Business9.1%78.9%
Mid-Market18.2%20.8%
Enterprise72.7%0.3%
Total page views6982,306
Total LLM citations7984,227

CSG Xponent

CSG Xponent: Make Every Communication Count Every customer action tells you something. Xponent turns those signals into meaningful, measurable engagement. CSG Xponent is a customer engagement platform built for industries where every interaction matters—billing, payments, care, security, onboarding, and retention. Xponent connects enterprise data, real-time decisioning, and omnichannel communication delivery so organizations can engage customers across digital, voice, print, and in-person channels. The result: clearer experiences, fewer escalations, and better business outcomes.

Pros

  • Ease of Use
  • Easy Setup
  • Automation Efficiency
  • Customer Engagement
  • Time-saving
  • Data Analysis

Crexendo

Crexendo®, Inc. (NASDAQ:CXDO) is an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels. Crexendo® solutions currently support over three million end users globally, and our platform was recently recognized as the fastest-growing UCaaS platform in the United States.

Pros

  • Customer Support
  • Helpful
  • Customer Service
  • Ease of Use
  • Easy Setup
  • Reliability