Cross-CX vs. CloudTalk
A side-by-side comparison based on G2 review data.
| Metric | Cross-CX | CloudTalk |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 10 | 1,943 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 10.0 | 9.0 |
| Quality of support | 9.7 | 8.9 |
| Meets requirements | 9.7 | 8.9 |
| NPS | 60 | 56.984713 |
| Small Business | 30.0% | 64.9% |
| Mid-Market | 50.0% | 31.3% |
| Enterprise | 20.0% | 3.9% |
| Total page views | 15 | 4,588 |
| Total LLM citations | 2 | 25,986 |
Cross-CX
Quality monitoring software on all channels Speech analytics and customer and agents sentiment analysis Datavisualisation APIs and connectors to your customer engagement tools
CloudTalk
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.
- Ease of Use
- Reliability
- Intuitive
- Helpful
- Calling Features
- Call Quality