G2 Vendor Directory

Crisp vs. Podium

A side-by-side comparison based on G2 review data.

MetricCrisp

by Crisp IM SARL

Podium

by Podium

Overall rating4.54.5
Review count2052,155
Ease of use9.29.4
Ease of setup9.09.2
Quality of support9.29.1
Meets requirements9.09.2
NPS74.50980471.621622
Small Business87.9%61.1%
Mid-Market12.1%34.2%
Enterprise0.0%4.7%
Total page views9556,056
Total LLM citations33,16676,684

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.

Pros

  • Customer Support
  • Helpful
  • Features
  • Ease of Use
  • Intuitive
  • Efficiency

Podium

Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database.

Pros

  • Ease of Use
  • Helpful
  • Communication
  • Easy Communication
  • Customer Support
  • Useful