Crisp vs. Keeping
A side-by-side comparison based on G2 review data.
| Metric | Crisp | Keeping |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 205 | 71 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.0 | 8.8 |
| NPS | 74.509804 | 61.428571 |
| Small Business | 87.9% | 78.9% |
| Mid-Market | 12.1% | 21.1% |
| Enterprise | 0.0% | 0.0% |
| Total page views | 955 | 170 |
| Total LLM citations | 33,166 | 148 |
Crisp
Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.
- Customer Support
- Helpful
- Features
- Ease of Use
- Intuitive
- Efficiency
Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
- Simple
- Ease of Use
- Team Collaboration
- Communication
- Easy Access
- Email Management