G2 Vendor Directory

Crisp vs. Keeping

A side-by-side comparison based on G2 review data.

MetricCrisp

by Crisp IM SARL

Keeping

by Keeping

Overall rating4.54.5
Review count20571
Ease of use9.29.1
Ease of setup9.08.9
Quality of support9.29.3
Meets requirements9.08.8
NPS74.50980461.428571
Small Business87.9%78.9%
Mid-Market12.1%21.1%
Enterprise0.0%0.0%
Total page views955170
Total LLM citations33,166148

Crisp

Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.

Pros

  • Customer Support
  • Helpful
  • Features
  • Ease of Use
  • Intuitive
  • Efficiency

Keeping

Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.

Pros

  • Simple
  • Ease of Use
  • Team Collaboration
  • Communication
  • Easy Access
  • Email Management