Crisp vs. Kayako
A side-by-side comparison based on G2 review data.
| Metric | Crisp | Kayako |
|---|---|---|
| Overall rating | 4.5 | 4.0 |
| Review count | 205 | 226 |
| Ease of use | 9.2 | 8.6 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.2 | 8.3 |
| Meets requirements | 9.0 | 8.4 |
| NPS | 74.509804 | 35.714286 |
| Small Business | 87.9% | 54.8% |
| Mid-Market | 12.1% | 35.2% |
| Enterprise | 0.0% | 10.0% |
| Total page views | 955 | 319 |
| Total LLM citations | 33,166 | 6,628 |
Crisp
Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel.
- Customer Support
- Helpful
- Features
- Ease of Use
- Intuitive
- Efficiency
Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
- AI Assistance
- AI Efficiency
- Helpful
- AI Technology
- Automated Responses
- Response Time