G2 Vendor Directory

CrankWheel vs. Zoho Assist

A side-by-side comparison based on G2 review data.

MetricCrankWheel

by CrankWheel ehf.

Zoho Assist

by Zoho

Overall rating4.84.7
Review count139754
Ease of use9.79.4
Ease of setup9.79.4
Quality of support9.79.1
Meets requirements9.59.4
NPS91.24087679.343365
Small Business67.4%71.4%
Mid-Market22.5%23.2%
Enterprise10.1%5.4%
Total page views1,6153,087
Total LLM citations1,57119,400

CrankWheel

Share your screen without any friction. Screen share in seconds during a voice call. You send a link via text or email and your viewer opens the session in any browser on any device. No download or registration is required for your viewer(s), even on their mobile phone. Add visuals to voice calls. No need to book a follow-up meeting, instead go seamlessly from phone call to full visual presentation. Establish trust faster and close the deal in the first cold call with CrankWheel.

Pros

  • Ease of Use
  • Screen Sharing
  • Simple
  • Easy Setup
  • Team Collaboration
  • Reliability

Zoho Assist

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.

Pros

  • Ease of Use
  • Remote Access
  • Remote Support
  • Easy Setup
  • Reliability
  • Easy Access