Contivio vs. Content Guru storm

Contivio is an AI-powered cloud contact center built to connect every customer interaction with NetSuite. The platform brings inbound and outbound voice, SMS, live chat, email, queues, ACD, IVR, call recording, power dialing, supervisor tools, reporting, AI agents and conversation intelligence into one customer engagement platform. Contivio uses live NetSuite data to identify customers, route interactions and provide agents with the right context. The correct customer, contact, case, order, opportunity or custom record can be displayed when an interaction arrives.

Content Guru delivers the AI behind critical moments. As Europe's largest Cloud CX provider and the only European vendor on the Gartner CCaaS Magic Quadrant, Content Guru delivers mission-critical, AI-powered customer experience solutions for large enterprises and governments. The world's leading enterprises and public sector organizations rely on Content Guru’s technology which delivers unmatched 99.999% reliability, and industry-leading security credentials.