ConsumerAffairs.com vs. Trustpilot
A side-by-side comparison based on G2 review data.
| Metric | ConsumerAffairs.com | Trustpilot |
|---|---|---|
| Overall rating | 4.5 | 3.3 |
| Review count | 22 | 265 |
| Ease of use | 9.3 | 8.3 |
| Ease of setup | 10.0 | 8.0 |
| Quality of support | 9.6 | 7.3 |
| Meets requirements | 9.2 | 7.7 |
| NPS | 73.333333 | 16.731518 |
| Small Business | 9.1% | 61.3% |
| Mid-Market | 54.5% | 32.2% |
| Enterprise | 36.4% | 6.5% |
| Total page views | 318 | 6,963 |
| Total LLM citations | 1,776 | 64,629 |
ConsumerAffairs.com
With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.
Trustpilot
Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
- Ease of Use
- Reputation Management
- Review Management
- Helpful
- Easy Setup
- Setup Ease