ConsumerAffairs.com
22
Reviews
4.5
Star rating
#23
Rank in Online Reputation Management
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
—
73
Mid-Market
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 9.1% |
| Mid-Market | 54.5% |
| Enterprise | 36.4% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|
Satisfaction ratings
Ease of Use9.3
Ease of Setup10.0
Quality of Support9.6
Meets Requirements9.2
What reviewers say
A nice review collection tool with some lead gen features
4.0
“The ability to invite customers with pre-made template. Excellent customer service.”
Understanding and responding to voice of the customer
4.5
“Consumer Affairs allows us to have an open forum with our customers, respond promptly to complaints and turn demoters into promoters. It also gives us a voice of the customer that we otherwise wouldn't have.”
Great for Online Reputation Management
4.0
“Consumer Affairs does a great job calling our customers to get honest reviews about our dealers. Their conversion rate is really good.”